Yes, its that time again. The beginning of the week. Oh joy. Actually, today was a “pretty good day”(tm) and I got a lot of work done. I even managed to sell my old 12“ Powerbook to a very nice person who paid in cash. So, that was good. I hope she likes it. I think she will.
On the computer subject the saga continues with my G5 tower. Being the do-it-yourself kind of person I am, I pretty much tried everything i could think of to try to get it from doing the random freeze and kernel panic thing. Sadly, I had no luck. Also, the guys at Melrose Mac in Burbank were pretty much no help either. Although, they did manage to replace my power supply so it doesn’t make the annoying noise it was making, so that is a point in their favor.
Sadly, they dropped the ball on the rest of it and so will not become the preferred repair place for me and people that i work with. As the problem was so random and seemingly had no root cause that I could determine, I felt the only place to take it was to an Apple Store. Fortunately, in LA we have several. I, of course, went to my friends at the Glendale Galleria for help. Not only do I like Jenn and the rest of the gang at the Glendale Apple Store, but I am also a preferred consultant for them as well and they send business my way. So, of course, I like that too.
I took the G5 to them last Tuesday, July 5th. One of the Genius bar guys, Tim, took quite a bit of time with it and examined it very completely. Even though it took some time, i appreciated his effort. Fortunately, the machine exhibited the same behavior for him as it did for me and he checked it in for ”extended diagnostics“. Now, almost a week later, I got nothing. He did tell me it would be 7 to 10 days before I would know something so I am not upset or anything. Like many customers, I want to have my machine back with me and working like it used to.
Like doctors, I’m sure that computer consultants don’t make very good patients so I will try not to call Tim every day with more suggestions on how we might get my G5 back on its feet. I think he probably has it under control. So, I will give him the time he indicated, then I will see what’s what. I think Tim and the rest of the Glendale Apple Store crew will come through for me as they always have. Of course, being how I am, I am already pricing a replacement should this drag on too much longer (like another few weeks waiting for parts or something like that).
It may seem strange to be thinking about buying another computer from a company who already has one of yours in for repair. I don’t find it strange at all. I like Apple and the Mac. I will always be a Mac user and will always buy Apple products as long as they are around. I don’t necessarily want to buy another G5 right now, what with the Intel Macs coming. But, the G5 is a proven and tested product so getting another one isn’t so odd. I don’t want to be the first one to get an Intel based Mac anyway. Not the first but maybe the second or third. I might try to hold off a little to see how they work. Besides, i think we’ll see Intel Powerbooks before Intel Towers anyway so a new tower is still, in my opinion, at least 6 months off.
Whatever happens with my G5, I know Apple will make it right eventually. It will get fixed or they will give me a new one. As t has already had a video card problem and a power supply problem, it might be getting close to the replacement point. Or, I will just buy another one and when the current one is fixed, sell it. Whatever happens, I will stick with Apple. Besides, where will I plug in my three iPods if I don’t have a Mac? In my Windows box? Come one, be serious. Although, Half-Life 2 does kick ass. Can’t play that on a Mac, no matter how fast it is. I guess I need to keep my Windows machine too. Oh well.